Refund & Cancellation Policy
At Shopafella, we are committed to customer satisfaction. This Refund and Cancellation Policy outlines the terms under which you can cancel orders, return products, and receive refunds.
- Order Cancellations
Before Shipment: You may cancel your order any time before it is shipped by contacting our customer support team at [support@shopafella.co.za]. Orders canceled before shipment will be refunded in full.
After Shipment: If your order has already shipped, it cannot be canceled. However, you may initiate a return once you receive the item, as outlined in our Return Policy below.
- Returns and Refunds
Return Eligibility: To be eligible for a return, items must be in new, unused condition, with all original packaging, accessories, and documentation. Returns must be initiated within [7] days of the delivery date.
Non-Returnable Items: Certain items are non-returnable, including:
Software, downloads, or digital products
Items marked as “final sale”
Custom-built or special-order products
Items with visible signs of wear, damage, or missing components
Return Authorization: Before returning an item, please contact us at [support@shopafella.co.za] to receive a Return Authorization (RA) number. Unauthorized returns may not be accepted.
- Refund Process
Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets return eligibility criteria. You will be notified about the status of your refund.
Refund Timeline: Approved refunds will be processed within [5–10] business days. Refunds will be issued to the original payment method.
Shipping and Restocking Fees: Original shipping fees are non-refundable. A restocking fee of [15%] may apply to certain returns, as specified at the time of purchase.
Partial Refunds: In some cases, partial refunds may be issued for items returned in less-than-original condition, missing components, or returned past the allowed return window.
- Damaged or Defective Items
Reporting a Problem: If you receive a damaged or defective item, please contact us within [3] days of delivery at [support@shopafella.co.za]. We may ask for photos or additional details to assess the issue.
Replacement or Refund: For verified defective or damaged items, we will offer either a replacement or a full refund.
- Exchange Policy
Exchanges: Exchanges are allowed for eligible items in their original condition and packaging. Please contact us to initiate an exchange. If the replacement item has a different price, we will either charge or refund the price difference.
- Special Situations
Custom and Special Orders: Custom-built computers, special-order items, and other made-to-order products cannot be returned or canceled once the order is placed, except in the case of a defect or error on our part.
7. Contact Us If you have any questions about this Refund and Cancellation Policy, please reach out to us at: support@shopafella.co.za
